An item we need is missing
Access revoked during the work, or an additional item your expert asks for. The clock resumes as soon as you send it. Applies to every speed.
On time, verified,
or refunded.
Three speeds to choose from, a guaranteed deadline for every service ordered on its own, and a card charged only once the work is verified and approved. For work on quote, the delivery date is set in the quote itself. Here is precisely how it works.
Three speeds
The same work, at the pace you need
The work and the report are exactly the same in all three options; only the delivery time changes.
| Option | Standard | Express | Flash |
|---|---|---|---|
| Delivery time | 5 business days | 48 h maximum | 24 h maximum |
| If we are late | 50% of the price excl. VAT refunded | 100% of the price excl. VAT refunded | 100% of the price excl. VAT refunded |
| Available for | Every service | Every service | Every service except Consent Integration and Server-Side Tracking |
| Paused by an urgent issue | No | Yes, for exactly its length | Yes, for exactly its length |
Packs and multi-domain quotes work differently: packs have a single price and their delivery time is set after the order; for multi-domain requests, the expert estimates the time frame in your quote. Neither is covered by the late-delivery refund.
The starting point
When the clock starts
The guaranteed time starts once we have everything we need: when the last required item of your order (access, information, files) is received in your client area. It counts business days only.
Each offer lists its prerequisites on the pricing page, and your client area shows exactly what is still missing, with step-by-step guides to grant temporary access. The sooner they are in, the sooner the work starts.
From then on, you see the deadline and every step of your order in your client area: access received, configuration, tests, final report.
No surprises
The clock pauses in two cases only
In both cases, the deadline is pushed back by exactly the length of the pause, the late-delivery refund applies to the new deadline, and you see the pause in real time in your client area.
An urgent blocking issue (Express and Flash)
Declared by your expert, whether it comes from your side (access cut, decision needed) or ours (technical incident). Your expert contacts you from your client area, the Stanza team is alerted and follows the conversation. In Standard, an urgent issue does not pause the clock.
If we are late
You get money back, and the work is still delivered
If the deadline passes, you are refunded 50% of the price excl. VAT in Standard and 100% of the price excl. VAT in Express or Flash. Your expert still completes the work and you receive the same report.
In practice, since your card is only authorized at checkout, we usually just capture the reduced amount: half the price in Standard, nothing at all in Express and Flash. If the payment has already been captured, the refund goes back to your card through Stripe.
- Not covered: packs, whose delivery time is set after the order.
- Not covered: multi-domain requests on quote, whose time frame is set in the quote.
Verified before you pay
Your card is charged only at 100%
Before delivery, an acceptance gate runs automated checks (DNS lookups, seed inbox tests, script loading before and after consent, depending on the service). You then review the report and sign off.
You choose and check out
Secure payment by Stripe. Your card is authorized, not charged.
You share your access
A 2-minute form: your domain, your site, your tools and how to give temporary access.
You follow it from 0 to 100%
A vetted expert does the work within the time you chose; you follow each step in your client area.
You validate, then pay
Automated checks and a test report. Your card is charged only after your sign-off.
Questions about delivery and payment
When is my card charged?
For the offers in the shop, Stripe only authorizes your card at checkout. The amount is captured once the acceptance gate passes and you sign off on the delivery report, within 7 days. If the work does not pass, the authorization is released and you pay nothing. For work on quote, the quote is paid when you accept it: the expert is already found and the work starts right away.
Can the guaranteed time be paused?
Only in two cases, so there are no surprises. First, when an item we need is missing: access revoked during the work, or an additional item your expert asks for; the clock resumes as soon as you send it. Second, in Express and Flash only, when your expert declares an urgent issue that blocks the work, whether it comes from your side (access cut, decision needed) or ours (technical incident). Your expert then contacts you directly from your client area, shown as "Your assigned expert", the Stanza team is alerted and follows the conversation, and the clock stops until the issue is resolved. The deadline is then pushed back by exactly the length of the pause, and the late-delivery refund applies to this new deadline. You see the pause in real time in your client area. In Standard, an urgent issue does not pause the clock.
Do weekends count in the Standard delivery time?
No. The guaranteed time counts business days only, so an order whose last required item arrives on a Friday is delivered within the five following business days.
How long do you keep my order data?
Temporary access you give us is erased as soon as the order is closed. 30 days after closing, all the order data is permanently deleted: the items you sent us and the deliverables we sent you. Download and save your reports on your side; we remind you before the deletion.